Terms and Conditions

 RISK-FREE TRIAL       SUBSCRIPTION T&C       COLLAB T&C         

 

RETAIL SALES

We require all online customers to provide details which form part of our sales process.

In our Issada Studios we also require information from clients prior to the consultation and recommendation process.

The data collected is used to keep you up to date with new products and services, and to confirm your appointments and to provide essential pre and post treatment information. Contact details include name, address, mobile and email and will ensure that we can send any necessary information to you. Please see our privacy policy for more details. You may opt out of marketing at any time.

ISSADA COMPETITIONS

From time to time, we may run competitions.
Issada employees are except from applying. At the competition end date, the winner will be selected in the manner advertised in the competition and the winner notifies. The company reserve the right to publish the name of the winner and if relevant details of the winning entry. In all cases, the company's decision is final.

ISSADA MONTHLY ONE-TIME PROMOTIONS

Limited time only subject to availability

-No exchanges or returns

-Valid only on the date of promotion

REVIEW & WIN

From time to time, we run "Review & Win" promotions or competitions and the following T&C apply:

1. All reviews must be genuine and reviewers must have used the product that they are reviewing.

2. Purchases may have been made via our website, studios or stockists.

3. We reserve the right to use all reviews in marketing and promotional materials.

 

ISSADA GIFT WITH PURCHASE

 All Gift with Purchase offers are subject to availability. In the event of a sellout, we reserve the right to substitute the advertised gift with an alternative. Any substitute will be of an equivalent or greater value. 

ISSADA Gift with purchase offers are not valid in conjunction with other discounts.

ISSADA STOCKISTS

To locate your nearest stockist please use our Stockist Locator

If you are interested in becoming an Issada stockist please complete our online form here

REFUNDS

We are unable to refund cosmetics and skincare due to change of mind for hygiene reasons.

If the product that you purchased was faulty and you experienced a major problem, then you may be eligible for a refund.

A major problem is defined as

  • Something that would have stopped a person from purchasing the service or product had they had known about it
  • The purchase is substantially unfit for its common purpose, and can’t easily be ­fixed within a reasonable time
  • a product or service that does not meet the specific purpose you asked for and cannot be rectified within a reasonable time
  • a product or service that creates an unsafe situation

If the product or service fault or problem is not major, we will attempt to correct it within a reasonable time. If it cannot be ­corrected, we view this as a major problem.

Please keep your receipt as proof of purchase.

ISSADA STUDIO CANCELLATIONS

A minimum of 24 hours’ notice is appreciated for all appointment cancellations. This will provide the studio to reallocate your appointment to another client.

If you miss your appointment, we reserve the right to charge a cancellation fee of 100% of the service cost. Our studio online booking platform can be found here

ISSADA 14-Day Risk-Free Foundation Trial – Terms & Conditions

We want you to feel confident choosing your foundation so if it is not the right fit you have options.

Eligible Products

1. The 14-Day Risk-Free Foundation Trial applies to your choice of ONE of the following ISSADA foundations:

  • Mineral Velvet Cream 
  • Elixir Liquid Mineral Foundation 
  • Mineral ProStick

2. This offer applies to purchases made directly through ISSADA online, or our ISSADA Studios.

Trial Period

3. The 14-day trial period begins from the date of delivery (for online orders) or the date of purchase (for in-store purchases.)

4. Requests made outside the 14-day period are not eligible.

Returns, Refunds & Exchanges

5. If your foundation is not suitable, you may choose one of the following options:

  • a refund to the original payment method (excluding shipping), or
  • an exchange for an alternative eligible ISSADA foundation, or
  • where feasible a colour match and exchange at a participating ISSADA stockist, subject to availability.

6. Where an exchange is completed at a participating stockist, the transaction will be finalised in-store and no further refund will be issued by ISSADA.

7. Return shipping costs apply unless the product is deemed faulty.

Limits & Exclusions

8. One Risk-Free Foundation Trial applies per customer.

9. This offer cannot be combined with other satisfaction guarantees.

General

11. ISSADA reserves the right to decline a refund or exchange where repeated or excessive use of the Risk-Free Trial policy is identified.

12. This policy does not limit your rights under Australian Consumer Law.