Terms and Conditions

RETAIL SALES 

We require all online customers to provide details which form part of our sales process. 

In our Issada Studios we also require information from clients prior to the consultation and recommendation process.

The data collected is used to keep you up to date with new products and services, and to confirm your appointments and to provide essential pre and post treatment information. Contact details include name, address, mobile and email and will ensure that we can send any necessary information to you. Please see our privacy policy for more details. You may opt out of marketing at any time.

ISSADA COMPETITIONS

From time to time, we may run competitions.
Issada employees are except from applying. At the competition end date, the winner will be selected in the manner advertised in the competition and the winner notifies. The company reserve the right to publish the name of the winner and if relevant details of the winning entry. In all cases, the company's decision is final.

REVIEW & WIN

From time to time, we run "Review & Win" promotions or competitions and the following T&C apply:

1. All reviews must be genuine and reviewers must have used the product that they are reviewing.

2. Purchases may have been made via our website, studios or stockists.

3. We reserve the right to use all reviews in marketing and promotional materials.

 

ISSADA GIFT WITH PURCHASE

 All Gift with Purchase offers are subject to availability. In the event of a sellout, we reserve the right to substitute the advertised gift with an alternative. Any substitute will be of an equivalent or greater value. 

ISSADA Gift with purchase offers are not valid in conjunction with other discounts.

ISSADA STOCKISTS
To locate your nearest stockist please use our Stockist Locator  

If you are interested in becoming an Issada stockist please complete our online form here

REFUNDS
We are unable to refund cosmetics and skincare due to change of mind for hygiene reasons. 

If the product that you purchased was faulty and you experienced a major problem, then you may be eligible for a refund.

A major problem is defined as

  • Something that would have stopped a person from purchasing the service or product had they had known about it
  • The purchase is substantially unfit for its common purpose, and can’t easily be ­fixed within a reasonable time
  • a product or service that does not meet the specific purpose you asked for and cannot be rectified within a reasonable time
  • a product or service that creates an unsafe situation

If the product or service fault or problem is not major, we will attempt to correct it within a reasonable time. If it cannot be ­corrected, we view this as a major problem.

Please keep your receipt as proof of purchase.

ISSADA STUDIO CANCELLATIONS


A minimum of 24 hours’ notice is appreciated for all appointment cancellations. This will provide the studio to reallocate your appointment to another client.

If you miss your appointment, we reserve the right to charge a cancellation fee of 100% of the service cost. Our studio online booking platform can be found here

SUBSCRIPTIONS

Subscription Terms & Conditions – FAQ

1. Can I cancel my subscription anytime?

Our subscription plans offer great discounts in exchange for a commitment. To maintain these savings, we require at least two repeat fulfilments (excluding the first order) before cancellation is allowed. After that, you can pause, skip, or cancel anytime.

2. Can I return my subscription products?

Due to the nature of skincare and makeup products, we cannot accept returns for hygiene and safety reasons—unless the item is faulty or damaged. If you received a damaged item, please contact us within 7 days of delivery with photos and your order number.

3. When will I be charged for my subscription?

You’ll be charged on the day each order is processed, based on the frequency you selected (e.g., every 30 or 60 days). You’ll receive an email notification before each renewal.

4. Can I skip a delivery or change the frequency?

Absolutely! You can manage your subscription through your account dashboard:

  • Skip a shipment
  • Change your delivery frequency
  • Update your next delivery date

Just make sure to make changes at least 48 hours before your next charge date.

5. What if I received the wrong or a damaged item?

We’re so sorry! Please email us at [support@example.com] within 7 days, and we’ll sort it out quickly. Include your order number and a clear photo of the issue.

6. How do I update my address or payment details?

You can log into your account at any time to update your shipping address or payment method. Be sure to update it before your next charge date to avoid shipping delays.

7. Why are subscription prices lower than one-time purchases?

Our subscribers enjoy exclusive discounts as a thank-you for their ongoing support. These savings are made possible by the consistency of repeat orders, which is why we ask for a minimum of two repeat fulfilments before cancellation.

8. Will I be reminded before each renewal?

Yes! We’ll send a reminder email before every subscription renewal so you can make any changes if needed.

9. Can I swap products in my subscription?

In most cases, yes! You can edit your upcoming order through your account. If you need help or want to try something new, just contact our team—we’re happy to help.

10. How do I cancel after fulfilling the minimum orders?

Once you've received your initial order plus two repeat fulfilments, you can cancel your subscription through your account dashboard, or by contacting us directly at info@issada.com