We require all online customers to provide details which form part of our sales process.
In our Issada Studios we also require information from clients prior to the consultation and recommendation process.
To locate your nearest stockist please use our Stockist Locator
We are unable to refund cosmetics and skincare due to change of mind for hygiene reasons.
If the product that you purchased was faulty and you experienced a major problem, then you may be eligible for a refund.
A major problem is defined as
- Something that would have stopped a person from purchasing the service or product had they had known about it
- The purchase is substantially unfit for its common purpose, and can’t easily be fixed within a reasonable time
- a product or service that does not meet the specific purpose you asked for and cannot be rectified within a reasonable time
- a product or service that creates an unsafe situation
If the product or service fault or problem is not major, we will attempt to correct it within a reasonable time. If it cannot be corrected, we view this as a major problem.
Please keep your receipt as proof of purchase.
A minimum of 24 hours’ notice is appreciated for all appointment cancellations. This will provide the studio to reallocate your appointment to another client.
If you miss your appointment, we reserve the right to charge a cancellation fee of 100% of the service cost.