Delivery & Shipping

FREE DELIVERY
Free delivery applies to all orders over $100 within Australia.

DELIVERY OPTIONS
Please allow 1-5 business days for delivery.

Orders are sent via Australia Post or a courier service to ensure fast and safe delivery to your door.

Once orders are placed, they are not able to be edited, added to, or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday).

Deliveries typically occur between 9 am – 5 pm. If the driver is unable to leave your parcel in a safe place, your parcel will be redirected to your nearest post office (or the courier’s depot, if a courier service was used).

Please note: Shipping times are a guideline and vary according to your location and are subject to change. You may experience slightly longer delivery times during peak periods, Online orders are processed and shipped from Brisbane, so we follow Queensland Public Holidays.

TRACKING
You will receive an email with your tracking information once your order has been processed.

If you are unable to locate your tracking number, or if you have any questions about your shipped order Please call us on 07 3904 2288 Monday to Friday 9 am - 5 pm AEST or email admin@issada.com and our Customer Service team will assist with your enquiry.

AUTHORITY TO LEAVE (ATL)?
To minimise the risk of contracting or spreading COVID-19, deliveries (to your delivery address or at the Post Office) will no longer require a signature. A courier or staff member will ask and record your name and acknowledge delivery in the system. Someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply.

SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS
If your order is lost or damaged in transit please contact Issada so that we can assist you. Please call us on 07 3904 2288 Monday to Friday 9 am - 5 pm AEST or email admin@issada.com and our Customer Service team will assist with your enquiry.

RETURNS
We are unable to accept returns or exchange products due to hygiene reasons. 

In the event of faulty goods we will replace like-for-like. In the event of faulty we ask that you make contact within 7 days of delivery via on 07 3904 2288 Monday to Friday 9 am - 5 pm AEST.

Please Note: We do not refund any shipping charges.

INCORRECT DELIVERY DETAILS
Please double check your delivery details and email address before placing your order, as we do not accept responsibility for an incorrect address.

If you realise you’ve entered the incorrect address, call the office immediately on 07 3904 2288 to amend before your order is dispatched.

If your order has been processed and is on its way to you, we unfortunately cannot update your details.

GENERAL

  • We are not responsible for goods once they leave our warehouse. We do not accept responsibility for late deliveries or items that go missing in transit. In the event this should occur, please contact the delivery service directly before contacting us.
  • Please double check your delivery details before placing your order. We want your order to get to you quickly and safely, but we don’t accept responsibility for incorrectly entered customer information.
  • If you have any questions regarding our shipping or return policies, please use our Contact Us form to get in touch.