Delivery & Shipping

FREE DELIVERY
Free delivery applies to all orders over $130 within Australia.

DELIVERY OPTIONS
Please allow 1-5 business days for delivery.

Orders are sent via Australia Post or a courier service to ensure fast and safe delivery to your door.

Once orders are placed, they are not able to be edited, added to, or cancelled.

We aim to send orders placed before 10am AEST the same day, Monday to Thursday. At busy times, such as seasonal holidays and sale events, please allow 1–3 business days. Orders placed on a Friday, over the weekend or on a public holiday are sent the next business day (Monday to Thursday).

Deliveries typically occur between 9 am – 5 pm. If the driver is unable to leave your parcel in a safe place, your parcel will be redirected to your nearest post office (or the courier’s depot, if a courier service was used).

Please note: Shipping times are a guideline, vary according to your location and are subject to change. You may experience slightly longer delivery times during peak periods. Online orders are processed and shipped from Brisbane, so we follow Queensland public holidays.

TRACKING
You will receive an email with your tracking information once your order has been processed.

If you are unable to locate your tracking number, or if you have any questions about your shipped order, please call us on 07 3904 2288 Monday to Friday 9am – 4pm AEST or email hello@issada.com and our Customer Service team will assist with your enquiry.

AUTHORITY TO LEAVE (ATL)
For standard shipping, we assume Australia Post or the courier can leave your parcel in a safe place if no one is home.

SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS
If your order is lost or arrives damaged, please contact us, not the courier. Call 07 3904 2288 Monday to Friday 9am – 4pm AEST or email hello@issada.com and we will follow up with them.

RETURNS
For hygiene reasons, we are unable to accept change-of-mind returns or exchanges of cosmetics and skincare (except under our 14-Day Risk-Free Foundation Trial). If something arrives faulty, damaged or not what you ordered, please contact us within 7 days of receipt and we will work with you to find a solution, which may include a replacement or refund. See our Refund policy.

INCORRECT DELIVERY DETAILS
Please double check your delivery details and email address before placing your order, as we do not accept responsibility for an incorrect address.

If you realise you’ve entered the incorrect address, call the office immediately on 07 3904 2288 to amend before your order is dispatched.

If your order has been processed and is on its way to you, we unfortunately cannot update your details.

GENERAL

  • Delivery times are estimates from Australia Post and our couriers, and we can't control their delays. If your parcel goes missing or arrives damaged, contact us and we'll look after it.
  • Please double check your delivery details before placing your order. We want your order to get to you quickly and safely, but we don’t accept responsibility for incorrectly entered customer information.
  • If you have any questions regarding our shipping or return policies, please use our Contact Us form to get in touch.