Subscriptions Terms and Conditions

SUBSCRIPTIONS

Subscription Terms & Conditions – FAQ

1. Can I cancel my subscription anytime?

Our subscription plans offer great discounts in exchange for a commitment. To maintain these savings, we require at least two repeat fulfilments (excluding the first order) before cancellation is allowed. After that, you can pause, skip, or cancel anytime.


2. Can I return my subscription products?

Due to the nature of skincare and makeup products, we cannot accept returns for hygiene and safety reasons—unless the item is faulty or damaged. If you received a damaged item, please contact us within 7 days of delivery with photos and your order number.


3. When will I be charged for my subscription?

You’ll be charged on the day each order is processed, based on the frequency you selected (e.g., every 30 or 60 days). You’ll receive an email notification before each renewal.


4. Can I skip a delivery or change the frequency?

Absolutely! You can manage your subscription through your account dashboard:

  • Skip a shipment
  • Change your delivery frequency
  • Update your next delivery date

Just make sure to make changes at least 48 hours before your next charge date.


5. What if I received the wrong or a damaged item?

We’re so sorry! Please email us at [support@example.com] within 7 days, and we’ll sort it out quickly. Include your order number and a clear photo of the issue.


6. How do I update my address or payment details?

You can log into your account at any time to update your shipping address or payment method. Be sure to update it before your next charge date to avoid shipping delays.


7. Why are subscription prices lower than one-time purchases?

Our subscribers enjoy exclusive discounts as a thank-you for their ongoing support. These savings are made possible by the consistency of repeat orders, which is why we ask for a minimum of two repeat fulfilments before cancellation.


8. Will I be reminded before each renewal?

Yes! We’ll send a reminder email before every subscription renewal so you can make any changes if needed.


9. Can I swap products in my subscription?

In most cases, yes! You can edit your upcoming order through your account. If you need help or want to try something new, just contact our team—we’re happy to help.


10. How do I cancel after fulfilling the minimum orders?

Once you've received your initial order plus two repeat fulfilments, you can cancel your subscription through your account dashboard, or by contacting us directly at hello@issada.com