Refund policy

CHANGE OF MIND
For hygiene reasons, we are unable to accept returns or exchanges of cosmetics and skincare for a change of mind. The exception is our 14-Day Risk-Free Foundation Trial.

FAULTY, DAMAGED OR WRONG ITEM
If a product arrives faulty or damaged, or is not what you ordered, please contact us with your order number and a photo. We will work with you to find a solution, which may include a replacement or refund. Damages or discrepancies should be reported within 7 days of receipt.

LOST IN THE POST
If your parcel hasn't arrived within the delivery times on our Delivery & Shipping page, please contact our customer service team. We will follow up with Australia Post or the courier, and if it's lost we'll send a replacement.

HOW TO CONTACT US
Email hello@issada.com or call 07 3904 2288, Monday to Friday 9am – 4pm AEST.

YOUR RIGHTS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.